IE 2076 - TOTAL QUALITY MANAGEMENT

This course explores the various tools and techniques used in managing quality in modern organizations. It introduces the total quality management philosophies and practices of Deming, Juran, and others.  We will focus on the use of statistical process control, understanding variability and process capability, acceptance sampling, as well as managing supplier relationships.  Research papers and student teaching projects allow students to explore additional topics such as Kaizen, Taguchi methods, FMEA, etc.