This course explores the various tools and techniques
used in managing quality in modern organizations. It introduces the total
quality management philosophies and practices of Deming, Juran, and
others. We will focus on the use of statistical process control,
understanding variability and process capability, acceptance sampling, as well
as managing supplier relationships. Research papers and student teaching
projects allow students to explore additional topics such as Kaizen, Taguchi
methods, FMEA, etc.