Pitt | Swanson Engineering
Our Services
Comprehensive Set Of Technology Services

We Deliver A Comprehensive Set Of Technology Services To SSoE Students, Faculty, and Staff:

Service Roles: Primary, Backup, Tertiary: FY17

TECHNOLOGY Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Server Administration (All (non-EWI) NOC Resources) Dennis, Jeremy CSSD NOC Engineers N/A Yes
Distance Learning Doty, Ken Pearce, Nathan N/A Yes
Classroom Technology Pearce, Nathan Department Leads Assigned as Needed Yes
Active Directory and Group Policy Dennis, Jeremy McDonald, Jason CSSD NOC Engineers N/A
Conference Room Technology Doty, Ken Assigned as Needed N/A Yes
Software License Management Dennis, Jeremy McDonald, Jason N/A Yes
Firewall Submissions to University McGahey, Bill Dennis, Jeremy Segneff, Jim N/A
User Account and CDS Group Management Dennis, Jeremy Segneff, James CSSD Application Architecture N/A
Project Management Dennis, Jeremy Pearce, Nathan N/A N/A
INSITE Enterprise Facility Software Administration Segneff, Jim Dennis, Jeremy Manufacturer N/A
Custom Application Development Kratz, Kevin Chang, Chien-Fu Town, Ken N/A
Business Intelligence, CRM, Reporting Kratz, Kevin CSSD B.I. Division TBD N/A
Electrical Engineering Support Lyle, Jim McGahey, Bill N/A N/A
Advanced Linux Support McDonald, Jason N/A N/A N/A
IT Procurement (school and group level) Ilchuk, Danielle N/A N/A N/A
Co-Lo IDF Services McDonald, Jason Department Leads N/A No
Remedy/Help Desk Services CSSD Help Desk Doty, Ken Assigned as Needed Yes
Remedy/Dispatch Incident Management Tylka, Fred SSoE Assigned Interns CSSD Help Desk Yes
  Alumni and Corporate Liaison (on site tours, etc) Pearce, Nathan Doty, Ken Ilchuk, Danielle N/A
DEPARTMENTS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Industrial Engineering  Segneff, Jim McGahey, Bill; Lyle, Jim McGahey, Bill; Lyle, Jim Yes
Mechanical Engineering & Materials Science Scalercio, Pete McDonald, Jason Tylka, Fred Yes
Bioengineering McDonald, Jason (interim) Assigned as Needed Assigned as Needed Yes
Civil & Environmental Engineering Tylka, Fred Scalercio, Pete Assigned as Needed Yes
Chemical & Petroleum Engineering McDonald, Jason Scalercio, Pete Tylka, Fred Yes
Electrical & Computer Engineering McGahey, Bill; Lyle, Jim McGahey, Bill; Lyle, Jim McDonald, Jason Yes
FPO, ESS, Diversity, International, Co-Op Units (1st Fl BEH) Colwell, Rich Doty Ken Assigned as Needed Yes
Dean's Office and Associate/Assistant Dean's Offices Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Development & Alumni Affairs Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Marketing & Communications Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Administration Doty, Ken McGahey, Bill Assigned as Needed Yes
  Office of SSoE Technology Group (administrative) Ilchuk, Danielle N/A N/A N/A
APPLICATIONS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Ektron/Episerver - web CMS Chang, Chien-Fu Town, Ken Kratz, Kevin Yes
Blackboard Pearce, Nathan Doty, Ken University Center for Teaching and Learning N/A
Unified Student Record - UI, Data, Requirements, PM Kratz, Kevin N/A N/A Yes
Unified Student Record - Microsoft Dynamics CRM Kratz, Kevin N/A N/A Yes
Microsoft Dynamics CRM Implementations (CMI, CBTP, BIRM) Kratz, Kevin CSSD NOC Engineers N/A N/A
Salesforce CRM Kratz, Kevin CSSD Service Owner Manufacturer N/A
Graduate Application Tracking System Dennis, Jeremy Pearce, Nathan CSSD NOC Engineers Yes
Symplectic Elements (Faculty Information System) Kratz, Kevin Dennis, Jeremy CSSD B.I. Division N/A
Sharepoint Site Architecture & Administration Dennis, Jeremy Pearce, Nathan CSSD Service Owners N/A
  Legacy SSoE Applications (Diversity, Frshm, SCPI, Co-Op) Kratz, Kevin Chang, Chien-Fu N/A Yes
ESCALATIONS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
NOC.  Netcool. EWI resources (public facing instances) Chang, Chien-Fu Town, Ken CSSD NOC Engineers Yes
NOC.  Netcool. All SSoE Storage and Applications Dennis, Jeremy Pearce, Nathan CSSD NOC Engineers Yes
NOC.  Remedy. All After Hours Critical Help Desk Tix Doty, Ken Pearce, Nathan Strope, Bryan Yes
BEH.  Legacy SSoE Applications. Kratz, Kevin Chang, Chien-Fu Town, Ken Yes