Pitt | Swanson Engineering
Our Services
Comprehensive Set Of Technology Services

We Deliver A Comprehensive Set Of Technology Services To SSoE Students, Faculty, and Staff:

Service Roles: Primary, Backup, Tertiary: FY17

TECHNOLOGY Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Server Administration (All (non-EWI) NOC Resources) Dennis, Jeremy McCullough, Matt CSSD NOC Engineers Yes
Online Learning Doty, Ken Pearce, Nathan N/A Yes
Classroom Technology Pearce, Nathan Department Leads Assigned as Needed Yes
EERC Flipped Classroom Initiative Pearce, Nathan CIDDE Media Production N/A N/A
Active Directory and Group Policy Dennis, Jeremy McCullough, Matt CSSD NOC Engineers N/A
Conference Room Technology Doty, Ken N/A N/A Yes
Software License Management Dennis, Jeremy McDonald, Jason N/A Yes
Firewall Submissions to University McGahey, Bill Dennis, Jeremy N/A N/A
User Account and CDS Group Management Dennis, Jeremy Segneff, James CSSD Application Architecture N/A
Project Management Dennis, Jeremy McCullough, Matt N/A N/A
INSITE Enterprise Facility Software Administration Segneff, Jim Dennis, Jeremy Manufacturer N/A
Custom Application Development Kratz, Kevin Chang, Chien-Fu Town, Ken N/A
Business Intelligence, CRM, Reporting Kratz, Kevin CSSD B.I. Division TBD N/A
Electrical Engineering Support Lyle, Jim McGahey, Bill N/A N/A
Advanced Linux Support McDonald, Jason N/A N/A N/A
IT Procurement (school and group level) Ilchuk, Danielle N/A N/A N/A
Co-Lo IDF Services McDonald, Jason Department Leads N/A No
Remedy/Help Desk Services CSSD Help Desk Doty, Ken Assigned as Needed Yes
Remedy/Dispatch Incident Management Tylka, Fred SSoE Assigned Inerns CSSD Help Desk Yes
Alumni and Corporate Liaison (on site tours, etc) Pearce, Nathan Doty, Ken McCullough, Matt N/A
DEPARTMENTS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Industrial Engineering Segneff, Jim McGahey, Bill; Lyle, Jim McGahey, Bill; Lyle, Jim Yes
Mechanical Engineering & Materials Science Scalercio, Pete McDonald, Jason Assigned as Needed Yes
Bioengineering McCullough, Matt Assigned as Needed Assigned as Needed Yes
Civil & Environmental Engineering Tylka, Fred Segneff, Jim Assigned as Needed Yes
Chemical & Petroleum Engineering McDonald, Jason Scalercio, Pete Assigned as Needed Yes
Electrical & Computer Engineering McGahey, Bill; Lyle, Jim McGahey, Bill; Lyle, Jim Assigned as Needed Yes
FPO, ESS, Diversity, International, Co-Op Units (1st Fl BEH) Colwell, Rich Doty Ken Assigned as Needed Yes
Dean's Office and Associate/Assistant Dean's Offices Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Development & Alumni Affairs Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Marketing & Communications Doty, Ken Assigned as Needed N/A Yes
Office of SSoE Administration Doty, Ken McGahey, Bill Assigned as Needed Yes
Office of SSoE Technology Group (administrative) Ilchuk, Danielle N/A N/A N/A
Centers and Institues Assigned as Needed Assigned as Needed Assigned as Needed N/A
APPLICATIONS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
Ektron/Episerver - web CMS Chang, Chien-Fu Town, Ken Kratz, Kevin Yes
Blackboard Pearce, Nathan Doty, Ken CIDDE Educ Techn N/A
Unified Student Record - UI, Data, Requirements, PM McCullough, Matt Kratz, Kevin N/A Yes
Unified Student Record - Microsoft Dynamics CRM Kratz, Kevin McCullough, Matt Dell Global Services Yes
Microsoft Dynamics CRM Implementations (CMI, CBTP, BIRM) McCullough, Matt Kratz, Kevin CSSD NOC Engineers Yes
Salesforce CRM Kratz, Kevin McCullough, Matt Manufacturer N/A
ScribeSoft Kratz, Kevin McCullough, Matt Dell Global Services Yes
Graduate Application Tracking System Dennis, Jeremy McCullough, Matt CSSD NOC Engineers Yes
Symplectic Elements (Faculty Information System) Kratz, Kevin Dennis, Jeremy CSSD B.I. Division N/A
Sharepoint Site Architecture & Administration McCullough, Matt Dennis, Jeremy TBD N/A
Legacy SSoE Applications (Diversity, Frshm, SCPI, Co-Op) Kratz, Kevin Chang, Chien-Fu N/A Yes
ESCALATIONS Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active
NOC. Netcool. EWI resources (all public facing instances) Chang, Chien-Fu Town, Ken CSSD NOC Engineers Yes
NOC. Netcool. All SSoE Storage and Applications Dennis, Jeremy McCullough, Matt CSSD NOC Engineers Yes
NOC. Remedy. All After Hours Critical Help Desk Tix Doty, Ken McCullough, Matt Strope, Bryan Yes
BEH. Legacy SSoE Applications. Kratz, Kevin Chang, Chien-Fu Town, Ken Yes
Other Role/Responsibility Primary Assignment Backup Tertiary Backup Coverage Procedure Active