The last thing a parent with a sick or injured child wants to do in the hospital emergency room is wait. And continue waiting as anxiety builds.Working to limit that scenario, Children’s Hospital of Pittsburgh of UPMC has teamed up
with industrial engineers at the University of Pittsburgh’s Swanson School of Engineering to develop ways to reduce emergency-department wait times.
The team has developed wait-time indicators, which update every 3 minutes, and show length of time before the next treatment room is available. Those times also are posted on the hospital website. At 4:30 p.m. on a recent afternoon, for example, the monitor showed that the next room would be available in 15 to 25 minutes, with a general range of 0 to 50 minutes.
Read David Templeton's full article in the Pittsburgh Post-Gazette.
David Templeton, Pittsburgh Post-Gazette, 12/5/2017
Contact: Paul Kovach